At ViralWares, we stand behind the quality of the products we curate. Our return policy is designed to be fair, transparent, and straightforward. Please read the following terms carefully before initiating a return.
1. The 30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date your item is delivered to request a return, refund, or exchange. After 30 days, we unfortunately cannot offer a refund or exchange.
2. Damaged, Defective, or Incorrect Items (Our Responsibility)
If your item arrives damaged, defective, or is not the item you ordered, we will make it right immediately at no extra cost to you.
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Action Required: Please email us within 7 days of delivery with your order number and a clear photo or video of the defect.
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Resolution: We will immediately dispatch a free replacement or issue a full refund, depending on your preference. You will not be responsible for any return shipping fees in this scenario.
3. Buyer’s Remorse & Change of Mind (Customer Responsibility)
If the product works perfectly but you simply changed your mind, ordered the wrong color, or no longer want the item, we do accept returns under strict conditions:
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The item must be completely unused, unworn, and in the exact same condition that you received it.
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It must be in its original, undamaged packaging with all accessories included.
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Return Shipping: In cases of buyer's remorse, the customer is 100% responsible for paying all return shipping costs to our designated global warehouse. Return shipping costs are non-refundable.
4. Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless they arrive defective:
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Intimate apparel or sanitary goods.
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Health and personal care items.
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Opened software, downloadable products, or digital goods.
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Gift cards.
5. How to Initiate a Return
Do not send your purchase back to the manufacturer or the address listed on your package without contacting us first.
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Email shopviralwares@gmail.com with the subject line "Return Request - Order #[Your Order Number]".
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Include your reason for return and attach any necessary photos or videos.
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Our support team will review your request within 24-48 hours and provide you with a Return Merchandise Authorization (RMA) number and the correct warehouse address to ship your item.
6. Refund Processing
Once your return is received and inspected at our facility, we will send you an email notifying you of the approval or rejection of your refund.
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If approved, your refund will be processed automatically to your original method of payment.
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Please allow 5–10 business days for your bank or credit card company to post the funds to your account.
7. Unclaimed or Refused Packages
If a package is returned to us because the customer provided an incorrect address, refused to pay local customs duties, or failed to collect the package from their local post office, a standard restocking and processing fee will be deducted from the final refund.